Items to be Returned
- iPad (no visible damage)
- iPad case and keyboard (wear and tear expected, but no damage)
- Power adapter (Apple 12W, white)
- USB-Lightning cable (Apple, white, no visible damage)
Preparing Your iPad for Return
Remove the iPad passcode
Turn off the Activation Lock (Class of 2020 and 2021 only)
Remove Passcode
To remove the passcode:
On your iPad, go to Settings > Touch ID & Passcode
Enter your passcode
Tap Turn Passcode Off
Enter your passcode
Turn off Activation Lock
To turn off the Activation Lock, the "Find My iPad" setting must be turned off.
To turn off "Find My iPad":
On your iPad, go to Settings > [your name] > Find My > Find My iPad.
Slide "Find My iPad" button to Off.
Enter Apple ID password, then tap Turn Off