Versions Compared

Old Version 4

changes.mady.by.user Chris McCoy

Saved on

compared with

New Version Current

changes.mady.by.user Chris McCoy

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Info

CrisisGo is our incident/emergency response application. The CrisisGo app is for Staff/Faculty only. Students should follow instructions for the Safe2SpeakUP app.

...

  1. Download the CrisisGo mobile app from Apple App Store or Google Play

    Image RemovedImage Added

  2. Respond to Notification prompts - recommend allowing all notifications
    See below for additional information about notifications.

    Image RemovedImage Added

    Image RemovedImage Added

  1. Select Sign In with SSO - this button will launch your default browser to continue the login process

  2. Enter your BRHS email address - if you receive a Google error #403, see Troubleshooting below

    Image RemovedImage Added

  3. Log in with BRHS Google Account

    Image RemovedImage Added


  4. Return to CrisisGo app to finish the login process

    Image RemovedImage Added

Notifications

The CrisisGo app features two levels of notifications that can be enabled:

...

Expand
titleYou receive a 403 error message when after logging in with your Google account.

This occurs because your browser is logged into a non-Brother Rice Google Account. Follow one of these two methods to workaround this issue:

Method 1: Private or Incognito browser session

  1. Open your default browser (i.e. Safari or Chrome)

  2. Open a new tab in the Private or InCognito mode

  3. Switch to the CrisisGo app and begin the login process as outline above

  4. After selecting Sign in with SSO, your default browser will open but now in the private mode

  5. Continue the login process, making sure to sign into Google with your BRHS account

Method 2: Sign into your BRHS Google Account in addition to your personal account

  1. Open your default browser (i.e. Safari or Chrome)

  2. Navigate to https://accounts.google.com

  3. Select your picture/initials in the top-right corner and then select Add another account

  4. Sign in with your BRHS Google Account

  5. Switch to the CrisisGo app and begin the login process as outlined above

  6. When you reach the step to sign into your Google account, you will now have the choice to select your BRHS Google Account - instead of your personal Google account

Expand
titleYou receive a "Login Failed" error message after successfully logging in with your Google account.

If you were successful in all steps of the login procedure, and you saw a prompt similar to the image below, asking you to return to CrisisGo but then see the Login Failed message from CrisisGo your Internet access is being filtered or blocked in a way that is preventing CrisisGo from functioning.

Suggestions:

  • Turn off any VPN that may be running.

  • If connected to WiFi, make sure you are logged in - test this by accessing a webpage in your devices browser.

  • Turn off WiFi, and repeat the login process using only your cellular data connection.