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To turn off the Activation Lock, the "Find My iPad" setting must be turned off.
To turn off "Find My iPad":
- On your iPad, go to Settings > iCloud > Find My iPad
- Slide "Find My iPad" button to Off.
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If your iPad has been erased (Hello screen displayed), the iPad must be removed from your Apple ID to turn off the Activation Lock.
To remove the iPad from your Apple ID:
- Sign into iCloud https://www.icloud.com with your Apple ID
- Select Find My iPad
- Select All Devices to open a list of devices linked to your Apple ID
- Select the iPad to be removed.
- Select Remove from Account (Note: It may take a minute for Remove from Account option to appear.)
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For the correct return instructions, select the option which best describes you:
Child pages (Children Display) |
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If you have any questions, contact the Technology Office at 248.833.2200.